FAQ

General questions

  • Once you have placed your order, we will send you a confirmation email to track the status of your order.

    Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

    Additionally, you can track the status of your order from your "order history" section on your account page on the website or the track your order link.

  • We can only change orders that have not been processed for shipping yet.

    Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

    To make changes to your order, please reach out to support through the helpdesk.

  • We currently ship in India.

    For shipping outside of India, please reach out to our support through our helpdesk.

  • Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

    Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

    -India (Metros) – 2-3 Days
    -India (Non Metros) – 3-4 Days

    Any differences in the times given above and any discrepancies with the same will be notified on the order page.

Payment

  • You can purchase on our website using a debit or credit card, netbanking, UPI and various wallets.

    We additionally offer support for PayTM, BHIM UPI etc.

    You can chose these payment methods at checkout.

  • We currently only support the following currencies for charging our customers in their local 
    currencies: INR.
     
    If your credit or debit card use another currency, then you will be charged in INR, depending on the 
    website you are on. Your bank will apply the corresponding  conversation rate of the currency you 
    choose. 
     
  • We accept 3 times payment thank to our partner PayTM.

Shipping

  • We currently ship in the India, across all States and Union Territories.

    For shipping outside of these areas, please reach out to our support through our helpdesk.

  • Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

    Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

    -India (Metros) – 2-3 Days
    -India (Non Metros) – 3-4 Days

    Any differences in the times given above and any discrepancies with the same will be notified on the order page.

  • We offer fast shipping on a select number of cities, for which you can contact the helpdesk for further details.
    You can select to see fast shipping after having entered your delivery location, if available.

  • Once you have placed your order, we will send you a confirmation email to track the status of your order.

    Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

    Additionally, you can track the status of your order from your "order history" section on your account page on the website or the track your order link.

  • If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

    You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Returns

  • We do accept returns in respect to the following conditions:

    - The item must have been sold on our online store
    - The item shouldn't have been used in any way
    - The return or exchange request is made within 14 days of delivery
    - The return is made within 7 days of the return or exchange request

    To ask for a return, please contact our support using our helpdesk.

  • We do accept exchanges and they follow the same conditions as returns

    In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

  • Returns within most areas in India are free, given the conditions of defect are met. You can refer to the delivery paper within your package to perform organize your return.

    Feel free to contact our support agents through our helpdesk for more details.

  • Returns are confirmed within 7 days of receiving the package at our warehouse.

    Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Other questions

  • We have created a referral program to thank our customers for referring their friends and family.

    To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.

    Any of your friend who decides to place their first order using your referral link will get enjoy a discount. In return you will be credited a discount too for helping us spread the word.

    For more information, please refer to our referral program terms & conditions.

  • We currently don't have any physical stores under our brand name. However, we do have several distributors across India.

    The full list of stores that resell our products can be found on our stores locator map.

  • We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

    - The item must have been sold on our online store
    - The item shouldn't have been used in any way
    - The return or exchange request is made within 14 days of delivery
    - The return is made within 7 days of the return or exchange request

    If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.